Refund & Returns Policy

Last Updated: June 2026

Return & Refund Policy

At Corteiz UK, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a return, exchange, or refund in accordance with the terms outlined below.

Please read this policy carefully before initiating a return.

30-Day Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must meet the following conditions:

✔ Unworn and unused

✔ In original condition

✔ Original tags attached

✔ Returned in original packaging

✔ Accompanied by proof of purchase

Items that do not meet these conditions may not qualify for a refund or exchange.

Non-Returnable Items

The following items cannot be returned or refunded:

Gift Cards
Final Sale or Clearance Items
Personalized or Customized Products
Products showing signs of wear, damage, or misuse after delivery

How to Start a Return

To request a return, please contact our customer support team with the following information:

Full Name
Order Number
Email Address Used for Purchase
Reason for Return

Return Requests

Email: [email protected]

Our team will review your request and provide return instructions if approved.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved Refunds

If approved:

Refunds will be issued to the original payment method.
Processing times may vary depending on your payment provider.
Most refunds are completed within 5–10 business days after approval.

Exchanges

Need a different size or replacement item?

We offer exchanges subject to stock availability. Please contact us before returning your item so we can assist you with the exchange process.

Damaged, Defective, or Incorrect Items

If you receive:

A damaged item
A defective product
An incorrect order

Please contact us within 48 hours of delivery and include photographs showing the issue.

Once reviewed, we will arrange an appropriate solution, which may include:

Replacement Product
Exchange
Full Refund

Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

The item arrived damaged
The item is defective
The wrong item was shipped

Original shipping fees are non-refundable except where required by law.

Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your credit card provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our support team.

Order Cancellations

Orders may be canceled only before they have entered processing or shipping stages.

Once an order has been processed or dispatched, cancellation requests cannot be guaranteed.

Policy Updates

Corteiz UK reserves the right to update this Refund & Returns Policy at any time. Changes will be posted on this page along with the updated revision date.

Contact Us

For questions regarding returns, refunds, exchanges, or cancellations, please contact:

Corteiz UK Customer Support